Organizational Development Montreal and Ottawa Customer Loyalty Training Programs and Workshops
 

Call Now 514.505.3067

Philosophy

Learning Approach
Pillars U
Leadership Program

Workshops

Collaborative Learning

Programs 

Workshops

Facilitation

Events

Quick Consult

 

 

Customer Loyalty

The mastery of customer service can mean the difference between success and failure.      

Issues Covered:

What Do Customers Want?
The Value Of Customer Loyalty
The Role Of Empathy And Effective Listening
How To Identify The Critical Connection Points In Client Interaction
Developing Trust
Managing Your Emotions, Stress And Impulses
Developing Goals For Positive Behaviour Change

Measurable Results:

Customer loyalty
New customer growth
Decreased customer complaints
Increased sales
Satisfied employees
Improved profitability
Customer referrals
Loyal and focused staff

 

Download Customer Loyalty Brochure